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The major earthquake that recently struck Japan has made us reaffirm how the foundations that support our lives are each related to one another, and how significant the effect of a single blow to our intricately woven value chain can be. In addition, we have become acutely aware that in a globalized society and in a society where the impact on the environment due to the human activities has become immense, there is a need to conduct our business activities from the perspective of the entire value chain and not just based on those activities which directly affect us. In today’s society, for us to have people use the products and services we provide with a sense of trust, and for us to continue the innovation that creates such products and services, we regard dialog and concerted action with our customers and business partners to be the most important factor.
The Mitsubishi Chemical Holdings Group (MCHC Group) hopes to build relationships of trust by communicating with its customers and business partners, all the while deepening partnerships and working hand in hand to contribute to achieve KAITEKI in our society.
Considering the expansion of the Group and the impact it has, we realize the need to further strengthen the green procurement and CSR procurement that each Group company has autonomously implemented to date and the importance of implementing them Group wide.
Among the MOS iIndexes currently implemented are including Green Procurement (S-3-1), which aims to reduce the burden on the environment and the impact of hazardous substances, and CSR Procurement (S-3-2) which aims to achieve social justice in the value chain.
In fiscal 2011, we are confirming the procurement policies and business partner standard set forth by each company and investigating compliance with them. The various levels of standards and methods at each company will be scrutinized, focusing mainly on activities such as reviews and the expansion of the scope of application, aiming to raise their level to the finest level by 2015.
The Mitsubishi Chemical Holdings Technology Forum introduces the innovation sought by Mitsubishi Chemical Holdings Corporation (MCHC) and the direction of technological development to achieve it. The forum has been held each year since 2008 as an opportunity for us to consider these themes together with our stakeholders, including customers and business partners. In fiscal 2010, the Third Technology Forum was held under the theme of “Sustainability, Health, Comfort.” The forum featured the following lecturers and topics, and was enjoyed by a large audience.
MCHC has opened the Chemistry Plaza showroom inside its head office building as a forum for communication with customers and business partners. The Chemistry Plaza uses more than 1,000 products and technical materials and over 200 displays to showcase Group products, technologies and applications, while allowing visitors to understand and experience the potential of the MCHC Group. The Chemistry Plaza hosted 4,082 visitors in fiscal 2010, helping to deepen communication with customers and business partners.
Mitsubishi Chemical Holdings has established Information Center for responding to inquiries about the wide range of Group products and technologies. Utilizing the Group’s product database and networks, the Center provides the best proposals to solve the issues raised from inside and outside the Group. In fiscal 2010, of the 7,855 inquiries handled, 3,864 were regarding products and technologies, 191 requests for Group marketing support, 1,047 regarding non-business activities, and 2,753 other inquiries.
Breakdown of Inquiries (FY2008 – 2010)
